Warranty & Returns
Your satisfaction is important to us. If you need to return a product we will make every reasonable effort to satisfy you. All goods (unless otherwise specified) are sold with a seven-day (from receipt of order) "no questions asked" return policy. The customer is responsible for return shipping unless the exchange/return is due to error on our part. Some conditions do apply, please visit the 'Our Guarantee' page on our website for complete details.
EAR WEAR PRODUCTS RETURN POLICY
Please note that for hygiene reasons, all ear plugs, ear buds, and ear wear products are final sale.
These items are non-returnable and non-refundable once purchased.
Make a Return Request
Determine which method of return request you need to make, follow the link, and fill out the request form. That’s it! Once your submission is processed, you will be contacted by our Warranty and Returns Centre.
Make a Return
RMA's (Return Merchandise Authorizations) can be initiated from your Customer Account Center for items that have been purchased through Wolverine Supplies.
Make a Warranty / Repair Claim
Fill out our Warranty / Repair Claim form. This form is for items that need to be returned and processed through our Warranty Centre.
Manufacturer Warranty
To provide the best possible warranty support to our customers, we ask that you please contact our Warranty Centre by emailing warranty@wolverinesupplies.com. We will make every effort to expedite the warranty process for our customers. This may be in the form of referring you to the manufacturer’s approved warranty centre (which may even be Wolverine Supplies) or taking care of the claim “in house”. Under no circumstances attempt to return a firearm direct to an overseas/international manufacturer without first consulting with us. A copy of your sales receipt or your order number is required for all claims. Warranty does not cover the cost of return shipping.
*If your claim is not covered by warranty, you may be responsible for the parts and costs associated with the repair.
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Airsoft Warranty
All products sold domestically carry a "30 Day warranty" from the date it is delivered unless otherwise specified. Warranty covers repair or replacement of defective or damaged product, as determined by the Wolverine Supplies service team. Non-warranty returns or exchanges may subject to a restocking fee.
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We are the official Canadian Warranty Centre for the following brands:
- Accuracy International
- Alpha Arms
- Angstadt Arms
- Athlon Optics
- B&T AG
- CZ UB
- CZ USA
- Daniel Defense
- Freedom Ordnance – FX-9 (please see specific instructions below for this manufacturer)
- Hi-Point Firearms
- Merkel
- Mossberg
- Robinson Armament
- Schmidt & Bender (*Additional licensing fees may apply)
- Smith & Wesson
- Spectre – WS-MCR
- UTAS
Freedom Ordnance FX-9 Warranty and Customer Concerns
**THIS INFORMATION ONLY APPLIES TO FREEDOM ORDNANCE FX-9 RIFLES**
Please find below the Warranty Request procedure fo FX-9 rifles in Canada.
1. Customer MUST fill out the CANADA warranty request form on the Freedom Ordnance website.
https://freedomordnance.com/warranty-canada/
2. Freedom Ordnance will contact Wolverine Supplies once the warranty request has been received.
3. Wolverine Supplies will contact the customer to provide instruction for how to send their firearms in for repair. Please note: Customer is responsible for return shipping.
4. Wolverine will repair, test and return to customer.
All firearm issues require the above documents to be completed so ALL issues can be tracked, including any feeding and operation issues. If you do not report them, we cannot address them.
Ammunition Options and Lubrication:
We have found that many FX-9’s are being under lubricated. These are new firearms and require generous lubrication prior to being used on the range. Use a good quality gun oil such as Bore Tech, G-96.
We recommend round nose FMJ 115 gr to get started. We would recommend starting with Aguila 115 gr, Magtech 115 gr, Tulammo 115 gr, PMC 115gr round nose projectiles.
We don't recommend aluminum case ammunition , truncated and certain hollow point designs don't feed very well.
Thin plated bullets and or cast projectiles with only a thin coating of wax or copper will be less reliable then a true jacketed projectile.